Your therapist will endeavour to carry out your request, subject to availability. You can amend your booking by logging into your account, which can be done via the website or our application, where you will be provided with the options of extending or cancelling a booking. An extension of your booking is subject to an additional charge according to our treatment price list and will be charged via your payment option you have initially chosen (cash or card). If our therapist has a booking after your current one, our system will not allow an extension.
What if I am running late?
We understand that this can happen so try not to worry. You can contact your therapist via our App or our website, simply select ‘My Booking’ and ‘Send a message.’ However, per our company terms you will be charged the full booking rate and your therapist will remain for your allocated time. Per our cancellation terms, you will be charged 100% treatment rate if you cancel 90 minutes before the booking.
What if my therapist is running late?
If there are any unforeseen travel delays your therapist will keep you updated. Confirming you are ok with a later start entitles you to pay the full cost, there will be no refunds or discounts. If you are not available for a later start, the booking will be cancelled and you will receive a full refund. Use our app for real time estimated tracking which uses active gps ready technology to track your therapist.
Can I revise my booking once its been confirmed?
If you have downloaded our quick easy to use application you will receive details of the booking in the account section of the application, where you will also be able to amend your booking. If you haven’t installed the application you will also be able to view your bookings in the My Account section on the website, further booking amendments can also be made. Per our cancellation terms, you will be charged if you cancel 90 minutes before the booking.
What is provided for the treatment?
Your therapist will provide all natural organic oils. If you have a nut allergy please inform the therapist during the pre-treatment consultation so nut based oils can be avoided. If you have requested the massage table option and are within the coverage location, your table will be delivered prior to your appointment time.
What do I need to provide for the treatment?
Please provide your therapist with 2-3 medium sized towels as towels are not provided due to strict hygiene codes. If you have a massage table, to save time you can have it set up, or your therapist can do this for you, then simply sit back and relax, you’re in good hands.
Are there any additional charges?
A massage table if required is available at an additional cost of £10. Please check the therapists profile.
Travel supplement is a travel premium charged to various locations from zone 3.
Do you provide a massage table/do I absolutely need a massage table?
Please check your therapists profile for the massage table symbol. To ensure that our pricing suits each and every individual, a massage table is not essential and many prefer their treatment on the floor or the bed, and some might already have a massage table.
What methods of payment do you accept?
All bookings will be authorised via credit/debit card including
o American Express
When you confirm your booking, your selected payment method is charged. If you have chosen the cash option your card will not be charged unless cancellation terms are breeched.
Can I cancel my booking?
1. Manage your bookings under ‘My Account’ section on our website.
2. Select ‘My Bookings’
3. Select the booking you wish you cancel
Per our cancellation terms, you will be charged if you cancel 90 minutes before the booking. All bookings made using the Massage Me Now option will be subject to 100% booking cancellation fee.
Cancellations within 2 hours, you receive a 100% refund.