If it's your first massage with us, we highly recommend the Zen Signature. We are dedicated to promote healthy living and your therapist will work with you to help you find a massage that benefits your needs. Should you have any questions on any of our treatments please feel free to email or call us.

Your health and wellbeing is very important, it's our number one priority. Please take the time to read the questions below, and if you have any of the following or need to let us know about any other medical conditions please fill in the additional information/contraindication section on the booking confirmation page, and also inform your therapist before your treatment.

Do you have any medical conditions?
Have you had any recent surgery in the last year?
Do you or have you suffered from any allergies?
Have you had any recent surgery in the last year?
Do you have any, or have you suffered from any heart conditions?
Are you Pregnant?
Have you consumed any drugs or alcohol in the last 24 hours ?
Do you have high blood pressure?

Booking a massage is simple. The most efficient way to book is via our Mobile App, download from Apple istore or Google Play. You can also book directly from our website. alternatively call our booking line on 0044 203 5560984, but remember you will not receive the online discount. Lines are open Monday to Sunday 9am to 9pm.

Your therapist will endeavour to carry out your request, subject to availability. You can amend your booking by logging into your account, which can be done via the website or our application, where you will be provided with the options of extending or cancelling a booking.  An extension of your booking is subject to an additional charge according to our treatment price list and will be charged via your payment option you have initially chosen (cash or card). If our therapist has a booking after your current one, our system will not allow an extension.

You can amend your booking by logging into your account and selecting ‘My Booking’, which can be done via the website or our application, where you will be provided with the options of extending or cancelling a booking. 

Your therapist will provide all natural organic oils. If you have a nut allergy please inform the therapist during the pre-treatment consultation so nut based oils can be avoided. If you have requested the massage table option and are within the coverage location, your table will be delivered prior to your appointment time.

Please provide your therapist with 2-3 medium sized towels as towels are not provided due to strict hygiene codes. If you have a massage table, to save time you can have it set up, or your therapist can do this for you, then simply sit back and relax, you’re in good hands.

Your therapist will initially learn about any medical history, what you expect from the treatment and will advise the best pressure to ensure that the treatment is specific to your needs and you can get the most out of the process. During the treatment, you can communicate to the therapist how much pressure you wish to be applied and if you feel any pain.

If there are any unforeseen travel delays your therapist will keep you updated. Confirming you are ok with a later start entitles you to pay the full cost, there will be no refunds or discounts. If you are not available for a later start, the booking will be cancelled and you will receive a full refund. Use our app for real time tracking   which uses active gps ready technology to track how far your therapist is away from you. 

We understand that this can happen so try not to worry. You can contact your therapist via our App or our website, simply select ‘My Booking’ and ‘Send a message.’ However, per our company terms you will be charged the full booking rate and your therapist will remain for your allocated time. Per our cancellation terms, you will be charged if you cancel 90 minutes before the booking. 

Our mission is to provide you with professional treatment at your convenience. Your therapist will arrive promptly during your allocated slot which you have entered during your booking.  Use our app for real time tracking which uses active gps ready technology to track how far your therapist is away from you. Please Bear in mind that the tracking system works on estimated time of arrival this can change if there are any travel delays. your therapist will keep you updated.

There are detailed treatment descriptions on the website where you can learn about what each treatment involves. You can also give us a call, one of our Zen representatives will be happy to help, alternatively you can email us or have a live chat from the website. 

During the treatment, feel free to communicate to the therapist on how much pressure you wish to be applied and if you do feel any pain.

You can communicate to your therapist so that they can fully tailor the treatment towards your specific needs. Your therapist will regularly talk to you about the treatment, regarding pressure and to make sure that you are comfortable.

Your therapist will provide all natural organic oils. If you have a nut allergy please inform the therapist during the pre-treatment consultation nut based oils can be avoided.

A massage table if required is available at an additional cost of £10, 24h notice will be required to add a massage table.  Please note we do not deliver to all locations, after you have input your details and selected a massage table option you will be advised if your location is covered. 

Tipping your therapist is not required and is entirely at your discretion.

A massage table at an additional cost can be provided and a 24h notice will also be required to add a massage table. However, a massage table is not essential and many prefer their treatment on the floor or the bed, and some might buy a package that includes a massage table. 

Once your booking is confirmed you will receive email confirmation and if you have downloaded our quick easy to use application you will also receive details of the booking in the account section of the application, where you will also be able to amend your booking. You will also receive confirmation via SMS, messages can be viewed in the message section once you are logged into your account. 

If you have downloaded our quick easy to use application you will receive details of the booking in the account section of the application, where you will also be able to amend your booking. If you haven’t installed the application you will also be able to view your bookings in the My Account section on the website, further booking amendments can also be made. Per our cancellation terms, you will be charged if you cancel 90 minutes before the booking. 

If your credit card has been declined, ensure you have entered your credit card number correctly, your credit card has not expired or contact your bank to ensure the payment to Zen London is authorised. If you are still unable to process your payment you can contact one of our Zen representatives who will be happy to help, alternatively you can email us or have a live chat from the website. 

Every booking is authorised via credit card before the booking is confirmed, regardless whether a cash or card option is used. Your card will only be charged if cancellation terms are breeched.

A perfect way to say thank you to your colleagues or clients, our great range of gifting options have you covered.  We offer a bulk discount option on volume purchases. A corporate form will be required and we will create a bespoke package for you. 

On our home page at the top, select the option ‘Register’ where you can enter your full name, address and card details.

Sorry to see you go! To delete your account, contact our dedicated Zen representatives who will be happy to help, alternatively you can email us or have a live chat from the website. 

Once your booking has occurred you will receive an email containing your receipt with a booking confirmation with a breakdown of your booking. If you payed via credit card you will receive authorisation details from our credit card platform. A detailed invoice can be requested from your therapist as all therapists work independently and expect full liability for their bookings. 

You cannot split the payment with cash or card. Your chosen payment method (cash or card) must be paid which you have selected when booking your treatment. 

Your voucher code will appear on your screen once you have entered your credit card details which you will be able to enter at the checkout screen, once you have confirmed your address time and treatment. The relevant code will be applied to your total treatment amount. Your vouchers can be managed under ‘My Account’ and ‘My Vouchers.’

The gift voucher is valid from 360 days starting from the date chosen to be sent.

Zen London provides an outcall service, we bring the spa to you.

Services that we can offer at a corporate event include an on-site chair massage, head massage or hand and foot massage. However, the treatments will be tailored to exactly what you as a company would like to provide. Why not click and have a look.