1. Use of Web Site, Mobile Applications, and our Service
a. The "Service" is Zen London website located at www.zenlondon.co.uk and mobile applications, as each may be updated, relocated, or otherwise modified from time to time, including through networks, embeddable widgets, downloadable software, and tablet computer applications, and all intellectual property contained therein. The Service provides health and wellness professionals ("Massage Therapists") with a platform (the "Zen London Platform") through which Massage Therapists can provide massages (each, a "Massage") to consumers. Any person who accesses and/or uses the Service to book a massage on his or her own behalf, or on behalf of any third party, will be referred to herein as a "Zen London Memeber". b. Subject to the terms and conditions of these Terms, Zen London hereby grants you a limited revocable, non-exclusive, non-transferable license to access and use the Service, solely in the manner intended by Zen London. Unless otherwise specified in writing, the Service is solely for your personal use and not for resale. Zen London reserves the right at all times and without notice to: (i) restrict and/or terminate your access to the Service (or any portion thereof); and (ii) modify or discontinue providing the Service (or any portion thereof). c. Zen London’s policy with respect to the collection and use of your personally identifiable information is set in our Privacy Policy. By accepting these Terms, you acknowledge your agreement with Zen London’s Privacy Policy.2. Registration, Accounts, Passwords and Security
a. Zen London Members. In order to become a Zen London Member, you must complete the registration process by providing Zen London with current, complete and accurate information, as prompted by the applicable registration form. b. Massage Therapists. In order to become a Massage Therapist, you must enter into the Agreement Between Zen London and Massage Therapists for Use of Zen London Massage On Demand Services and applications (the "Massage Therapist Agreement") and provide any information required by Zen London in order to verify your identity and credentials or as otherwise set forth in the Massage Therapist Agreement. c. Accuracy of Information. You acknowledge that in the event you provide any information to Zen London which is untrue, inaccurate, not current or incomplete, Zen London may terminate these Terms and your continued access and use of the Service. d. Eligibility. If you are using the Service on behalf of an individual, company, entity, or organisation (each, a "Guest"), you represent and warrant that (A) you are an authorised representative of such Guest with the authority to bind such Guest to these Terms, (B) agree to be bound by these Terms on behalf of such Guest, and (C) your Guest meets the eligibility requirements for the Service, as set forth in these Terms. Further, you will be solely responsible for ensuring your Guest complies with these Terms. e. Credentials. As part of the registration process, you will be asked to select a username and password. You are entirely responsible for maintaining the security and confidentiality of your account and password. You agree to notify Zen London immediately of any unauthorised use of your account or any other breach of security. To notify us, contact us at www.zenlondon/contact-us. You are responsible for all use of the Service occurring under your user name. You are responsible for keeping your password confidential and for notifying us if your password has been hacked or stolen. Zen London will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may be held liable for any losses incurred by Zen London or another party due to someone else using your account or password.
3. Your Responsibilities. You may use the Service solely for lawful and, unless you are a Massage Therapist or Concierge Member (defined in Section 5.h below), non-commercial purposes, as intended through the provided functionality of the Service. You may not use the Service in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Service. You may not attempt to gain unauthorised access to the Service, user accounts, or computer systems or networks, through hacking, password mining or any other means. Without limiting any of the foregoing, you expressly agree that you will not (and you agree not to allow or assist any third party to):
a. Use, copy, install, transfer or distribute the Service, except as specifically permitted by these Terms; b. Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Service or its Content (as defined below); c. Remove or alter any copyright, trademark or other proprietary rights notices contained in or on the Service or in or on any content or other material obtained through the Service or the use of the Service; d. Create user accounts by automated means or under false or fraudulent pretences; e. Use any robot, spider, screen or database scraper, site search or retrieval application, or other automated device, process or means to access, retrieve or index any portion of the Service; f. Probe, scan or test the vulnerability of any system or network or breach any security or authentication measures; g. Reformat, mirror, or frame any portion of the web pages that are part of the Service; h. Express or imply that any statements you make are endorsed by us, without our prior written consent in each instance; i. Transmit (i) any content or information that is unlawful, fraudulent, threatening, abusive, defamatory, obscene or otherwise objectionable, or infringes on our or any third party's intellectual property or other rights, (ii) any material, non-public information about individuals or companies without the authorisation to do so, (iii) any trade secret of any third party, and/or (iv) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us), or engage in spamming or flooding; j. Transmit any software or other materials that contain any virus, worm, time bomb, Trojan horse, or other harmful or disruptive component; use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents; k. Harvest or collect information about other users without their prior written consent; l. undertake, cause, permit or authorise the translation, reverse engineering, disassembling or hacking of any aspect of the Service, including Content, or attempt to do any of the foregoing, except and solely to the extent permitted by these Terms, the Service's authorised features, or by law, or otherwise attempt to use or access any portion of the Service other than as intended by Zen London; m. Access, tamper with, or use non-public areas of the Service, Zen London (and its hosting company's) computer systems and infrastructure, or the technical delivery systems of Zen London’s providers; n. Harass, abuse, harm or advocate or incite harassment, abuse or harm of another person or group, including Zen London employees and other users; o. Create a new account with Zen London, without Zen London’s express written consent, if Zen London previously disabled an account of yours; p. Solicit, or attempt to solicit, personal information from other users, except as permitted through the Service's functionality; q. Restrict, discourage or inhibit any person from using the Service, disclose personal information about a third person on the Service or obtained from the Service without the consent of such person, or collect information about users; r. Gain unauthorised access to the Service, to other users' accounts, names or personally identifiable information, or to other computers or websites connected or linked to the Service; s. Violate any applicable laws, regulations or these Terms; t. Use the Service for any illegal, inappropriate and/or unauthorised conduct, including without limitation, using the Service to contact Massage Therapists for sexual or other inappropriate purposes, or using the Service in violation of Zen London’s or any third party's intellectual property or other proprietary or legal rights; or u. Use or access the Service to build a competing service. We may take any legal action and implement any technical remedies to prevent the violation of these provisions and to enforce these Terms.
4. Medical-Related Disclaimers
a. THE CONTENT AND INFORMATION MADE AVAILABLE THROUGH SERVICE, INCLUDING MATERIALS, (COLLECTIVELY, THE "CONTENT") ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. NONE OF THE CONTENT MADE AVAILABLE THROUGH THE SERVICE SHOULD BE CONSTRUED AS PROFESSIONAL MEDICAL ADVICE OR CONSULTATION. THE CONTENT IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. BY USING THE SERVICE, YOU AGREE THAT YOU WILL NOT RELY ON THE SERVICE AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE AND THAT YOU WILL ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING MEDICAL MATTERS. IN NO EVENT WILL A MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP BE CREATED BY USING THE SERVICE. b. ZEN LONDON DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC TESTS, PRODUCTS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY BE MENTIONED ON THE SERVICE. YOU ACKNOWLEDGE AND AGREE THAT THE USE OF ANY INFORMATION PROVIDED BY ZEN LONDON OR OTHER VISITORS TO THE SERVICE IS SOLELY AT YOUR OWN RISK. THE SERVICE MAY CONTAIN HEALTH- OR MEDICAL-RELATED MATERIALS THAT SOME MAY CONSIDER SEXUALLY EXPLICIT. IF YOU FIND THESE MATERIALS OFFENSIVE, YOU MAY NOT WANT TO USE THE SERVICE. c. THE SERVICE IS CONTINUALLY UPDATED AND ZEN LONDON MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY OR COMPLETENESS. ZEN LONDON MAKES NO WARRANTY THAT THE INFORMATION AVAILABLE ON THE SERVICE INCLUDES THE MOST RECENT FINDINGS. d. YOU ACKNOWLEDGE THAT YOUR RELIANCE ON ANY INFORMATION PROVIDED BY THE SERVICE OR BY ANY MASSAGE THERAPIST TO YOU IS SOLELY AT YOUR OWN RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH, AS ALLOWABLE TO THE EXTENT OF THE LAW. THE SERVICE ARE NOT FOR MEDICAL EMERGENCIES. IF YOU THINK YOU HAVE AN EMERGENCY, CALL FOR MEDICAL ASSISTANCE IMMEDIATELY. e. ALTHOUGH ZEN LONDON PROVIDES INFORMATION ABOUT VARIOUS MASSAGE THERAPISTS ON THE SERVICE, ZEN LONDON DOES NOT RECOMMEND ANY OF THE MASSAGE THERAPISTS AND DOES NOT PROVIDE THE SERVICES RENDERED BY SUCH MASSAGE THERAPISTS. ZEN LONDON REQUESTS COPIES OF MASSAGE THERAPISTS CERTIFICATES, PERSONAL LIABILITY INSURANCE AND OTHER BACKGROUND INFORMATION, BUT ZEN LONDON DOES NOT AND CANNOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY SUCH INFORMATION-GATHERING OR THAT A PARTICULAR MASSAGE THERAPIST IS QUALIFIED TO PERFORM ANY GIVEN SERVICE; AND IT IS SOLELY THE RESPONSIBILITY OF EACH ZEN LONDON MEMBER, AND NOT ZEN LONDON, TO DETERMINE WHETHER A GIVEN MASSAGE THERAPIST IS QUALIFIED AND CAPABLE OF RENDERING SERVICES. FURTHER, ZEN LONDON DOES NOT AND CANNOT GUARANTEE THAT ITS IDENTITY VERIFICATION PROCESSES (WHETHER OF ZEN LONDON MEMBERS OR MASSAGE THERAPISTS) ARE ACCURATE AND, TO THE FULLEST EXTENT PERMITTED BY LAW, ZEN LONDON DISCLAIMS ANY LIABILITY ARISING OUT OF A ZEN LONDON’S FAILURE TO ACCURATELY VERIFY THE IDENTITY OF A ZEN LONDON MEMBER OR MASSAGE THERAPIST. YOU SHOULD EXERCISE COMMON SENSE AND CAUTION TO PROTECT YOUR AND OTHERS' PERSONAL PROPERTY AND PERSONAL SAFETY. YOU AGREE THAT IT IS YOUR RESPONSIBILITY TO TAKE REASONABLE PRECAUTIONS IN ALL ACTIONS AND INTERACTIONS WITH ANY THIRD PARTY YOU INTERACT WITH IN OR THROUGH THE SERVICE.
5. Booking Massages. As a condition of being permitted to make appointments with Massage Therapists through the Service, Zen London Members agree with the following terms for all appointments booked on the Service.
a. Massages Booked Through the Service. Zen London Members understand that Massage Therapists are highly trained, certified and licensed (where applicable under relevant law) and specialise in massage therapy and other health and wellness techniques. Zen London does not tolerate any requests deemed sexual or inappropriate in nature. Users reported for inappropriate behaviour will be immediately removed from the Service, and charged the full booking rate. Zen London Members agree that massage is for relaxation only and should not be used if the person who will receive the massage is on any medication that would be expected to weaken bone structure and/or connective tissue or lead to enhanced bleeding; have edema due to chronic heart failure or kidney failure; have an inflammatory condition in the acute stage; have acute phlebitis and/or deep venous thrombosis; have had an acute trauma or recent surgery; are in the first trimester of pregnancy; or where massage therapy is otherwise contraindicated. A Zen London Member who uses the Service to book a massage on his or her own behalf should consult a physician if uncertain as to whether a massage is appropriate for such Zen London Member, and A Zen London Member who uses the Service to book a massage on behalf of a third party should encourage that third party to do the same. b. Prices. The fees listed on the Service are the standard fees for the listed service, which Zen London may change at any time in its sole discretion by so posting on the Service. In addition, fees for services provided by a Massage Therapist may vary depending on a variety of factors such as length, day, time, or location of appointment. The fee you are ultimately charged is the "Fee." c. No Liability. To the fullest extent permitted by law, Zen London will not have any liability whatsoever for any of the services provided by Massage Therapists. Massage Therapists bear sole liability for all of the services provided, including those services that are booked through the Service. d. Exclusive Booking through Zen London. In order to receive pre-negotiated rates with Massage Therapists, Zen London Members agree that once a Zen London Member has made an appointment with a Massage Therapist through the Zen London Platform, all subsequent appointments with the Massage Therapist will be made through Zen London, for as long as: (i) the Massage Therapist is an active participant in the Zen London Platform, and (ii) the Zen London Member continues to keep its account with Zen London active and in good standing. e. Responsibility for Payment. If paying via credit card You will be charged the Fee once your booking is confirmed. In order to confirm a booking a credit card will be pre-authorised on registration. You agree to pay to Zen London or therapists using the platform all Fees, whether or not you dispute the amount of the charge or the quality or nature of the services provided. You acknowledge that Massages obtained through the Service in all likelihood will not be covered services under private health insurance, or any health insurance plan whether government-sponsored or private. You acknowledge and agree that Zen London will not file any claims with your Health insurance plan, private medical plan, a government health plan, or any other third party medical benefits plan, and that the services you receive from or through Zen London may not be eligible for reimbursement under such plans. You acknowledge, understand and agree that when using the Service, you may be responsible for standard phone, data and messaging charges from your wireless carrier. Under no circumstances will Zen London be responsible for any wireless email, data, phone, or text messaging charges incurred by you or by a person that has access to your wireless device, telephone number, or email address. f. Cancellations. If you cancel before your scheduled massage, then Zen London may charge you a cancellation fee, which will be set forth in the Cancellation Policy. g. Dispute Resolution. Although Zen London retains the right to mediate any dispute between you and a Massage Therapist, all disputes between you and such Massage Therapist must ultimately between you and the Massage Therapist directly. All sales booked through the Service are final and Zen London provides no refunds. h. Concierge Bookings. If a Zen London Member is a concierge that books massages on behalf of third parties, including Guests ("Concierge Member"), then this paragraph applies to such Concierge Member's use of the Service in addition to all other terms and conditions in these Terms. i. No Conflicts. By accessing and/or using the Service as a Concierge Member, you hereby represent, warrant and covenant to us that such access and/or use of the Service does not and will not violate any contract or agreement between you and any third party, including, without limitation, your employer.
6. Providing Massages. The terms governing Massage Therapists with respect to providing Massages are set forth in the Massage Therapist Agreement.
7. Consent to Electronic Communications
a. Consent to Electronic Communications. By using the Service or providing Personal Information (as defined in the Privacy Policy) to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you, if we have your email address. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to us at member@zenlondon.co.uk b. Email confirmations and Push Notifications. When you register with Zen London, Zen London will send you an email confirmation ("Messages and Notifications") in order to keep you informed about the Service. For example, Zen London or Therapists using the Zen London platform will send you a text message or push notifications via the Zen London Therapist application to confirm or remind you of your Massage appointment, or any unforeseen, unexpected travel delays. By using the Service, you agree to receive Messages and Notifications regarding your use of the Service. SMS text messages are for informational purposes only. While Messages and Notifications are intended to enhance your use of the Service, you may (i) disable push notifications on your device. c. If you wish to remove yourself from any list (other than as set forth in Section 7.b), please email us with an "OPT-OUT", "UNSUBSCRIBE", "STOP" or "REMOVE" in the subject line. d. Depending on your current carrier plan, you may incur charges for these Messages and Notifications and agree to not hold Zen London liable for any charges incurred. You acknowledge that any terms between you and any third-party provider (such as, for example, Apple®, or Android™, ) create no obligation or responsibility on the part of Zen London, and that Zen London is not responsible for any failure of warranty by any such third party. e. Zen London cannot control certain factors relating to message delivery. You acknowledge that, depending on your mobile carrier's service, it may not be possible to transmit a text message to you successfully. We have no liability for transmission delays or message failures.
8. Content Submitted to Zen London
a. By sending or transmitting to us information, opinions, creative suggestions, ideas, notes, concepts, or other materials (collectively, "Materials"), or by posting such Materials to any area of the Service, you grant Zen London and its designees a worldwide, non-exclusive, sublicenseable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such Materials in any media now known or hereafter developed to enhance and develop the Service, including by marketing and advertising the Service, without compensation to you; provided that we will never use your name in connection with any of your Materials that we use in our own advertising and marketing materials without obtaining your prior consent; provided further, that if you are a Massage Therapist, the use of certain Materials (for example, your biography, photo, and other information to associate with your profile on the Service) will be as set forth in the Massage Therapist Agreement. None of the Materials will be subject to any obligation, whether of confidentiality, attribution, or otherwise, on our part and we will not be liable for any use or disclosure of any Materials. Zen London may remove or alter any Materials at any time for any reason. We neither endorse nor are responsible for any opinion, advice, information, or statement made or displayed on the Service by any user. We are not responsible for any errors or omissions in articles or postings, for hyperlinks embedded in messages, or for any results obtained from the use of such information. Under no circumstances will Zen London and/or its affiliates, suppliers, or agents be liable for any loss or damage caused by your reliance on such information obtained through the Service. We cannot and do not take responsibility for the veracity, reliability, or completeness of any opinion, advice, information, or statement available on the Service. b. The opinions expressed on the Service by users reflect solely the opinions of the users who post thereon and do not reflect the opinions of Zen London. You acknowledge and agree that we have the right (but not the obligation) to monitor the Service and Materials; to alter or remove any Materials; and to disclose Materials and the circumstances surrounding their transmission to any third party in order to operate the Service properly; to protect ourselves, our sponsors, and our members and visitors; and to comply with legal obligations or governmental requests. If you believe a message violates our member policies, please contact Zen London immediately at www.zenlondon/contact-us so that we can consider its editing or removal. c. You are solely responsible for your Materials and the consequences of posting them on the Service. By posting Materials, you represent, warrant, and covenant that: (i) you are the creator and owner of the Materials or otherwise have sufficient rights and authority to grant the rights granted herein; (ii) your Materials do not and will not (A) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right or (B) slander, defame, or libel any other person; (iii) your Materials do not contain any viruses, adware, spyware, worms, or other harmful or malicious code or (iv) unless you have received prior written authorization, your Materials specifically do not contain any confidential information of any third party. We reserve all rights and remedies against any users who breach these representations and warranties. d. Sending Messages. The Service may allow Massage Therapists and Zen London Members to exchange messages ("Messages") with each other. Sending Messages is a privilege, not a right, and Zen London may terminate such privileges of any user at any time and for any reason, without any liability to such user. Harmful, obscene, or offensive communications are not welcome in any Messages. If a user sends you an objectionable Message, please notify us by sending an e-mail to member@zenlondon.co.uk. You should exercise discretion, good sense, and sound judgment when sending a Message. You are solely responsible for the content of any Message you send. You agree that Zen London may monitor Messages for compliance with these Terms, and therefore, Messages should not be considered confidential or proprietary. You hereby grant us an assignable, sublicensable, irrevocable license to reproduce and transmit your Messages in connection with facilitating transfer to the intended recipient through the Service and for such other purpose as Zen London may deem appropriate in its sole discretion.
9. Term and Termination
a. The term of these Terms (the "Term") will commence on the date on which you first access or utilise the Service in any way (the "Effective Date") and will continue so long as you continue to access or utilise the Service; provided that Zen London reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of these Terms including, without limitation, the suspension or termination of the user's access and/or account, or blocking the user from access to the Service. Zen London may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Except as may be expressly limited by the Privacy Policy, Zen London reserves the right at all times to disclose any information as Zen London deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Zen London’s sole discretion. b. Effect of Termination. The following Sections of these Terms will survive termination or expiration of the Agreement: 1.c, 2.d, 3, 4, 5.e, 8.a, 9, 11.b, 12, 13, 14, 15, 16, 17, 18, 20 - 28. Payments by you, which accrue or are due before termination of your membership, will continue to be payable by you, and amounts owed to Zen London at the time of such termination or expiration will continue to be owed by you, after such expiration or termination.
10. Ownership
a. Proprietary Information. You acknowledge and agree that: (i) the Service, including, without limitation, any Content, modifications, enhancements and updates, and any originals and copies thereof, in whole or in part, and all intellectual property rights therein (collectively, "Proprietary Information"), is owned by Zen London and its licensors, as applicable; (ii) the Proprietary Information contains valuable copyrighted and proprietary material of Zen London; (iii) the Proprietary Information is licensed, rather than sold, to you pursuant to these Terms; and (iv) you have no rights in the Proprietary Information, other than the rights and licenses specifically granted to you pursuant to these Terms. b. Trademarks. You acknowledge that Zen London has acquired, and is the owner of, trademark rights in the name and word mark "Zen London"™ and in the other marks and design marks displayed on the Service. You acknowledge that this name and these marks are famous and internationally known. You will not, at any time or for any reason, challenge the validity of, or Zen London’s ownership of, the foregoing name and marks, and you waive any rights you may have at any time to do so. All use of the foregoing name and marks by you will inure exclusively to the benefit of Zen London. All marks shown on the Service but not owned by Zen London are the property of their respective owners.
11. Claims of Copyright Infringement. The Digital Economy Act of 2010 provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.K. and EUROPEAN copyright law. If you believe in good faith that materials hosted by Zen London infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information:
a. A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed; b. Identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Service are covered by a single notification, a representative list of such works); c. Identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Zen London to locate the material on the Service; d. The name, address, telephone number, and email address (if available) of the complaining party; e. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and f. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the County Court permits you to send Zen London a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the County Court. Notices and counter-notices with respect to the Service should be sent to legal@zenlondon.co.uk. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the County Court claims act.
12. Disclaimer of Warranty
a. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" WITH ALL FAULTS, AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. YOU ACKNOWLEDGE THAT, BECAUSE OF THE NATURE OF THE INTERNET, MOBILE NETWORKS, AND THE DEVICES WHICH ACCESS THE INTERNET AND/OR MOBILE NETWORKS, THE SERVICE MAY NOT BE ACCESSIBLE WHEN NEEDED, AND THAT INFORMATION, DATA, AUDIO AND VIDEO TRANSMITTED OVER THE INTERNET AND/OR MOBILE NETWORKS MAY BE SUBJECT TO INTERRUPTION OR THIRD PARTY INTERCEPTION AND MODIFICATION. TO THE FULLEST EXTENT PERMITTED BY LAW, ZEN LONDON DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, ACCURACY OF INFORMATIONAL CONTENT, AND ABSENCE OF VIRUSES AND DAMAGING OR DISABLING CODE. TO THE FULLEST EXTENT PERMITTED BY LAW, NONE OF ZEN LONDON, ITS AFFILIATES OR SERVICE PROVIDERS, ZEN LONDON’S CONTENT PROVIDERS AND/OR THEIR RESPECTIVE AFFILIATES, SUBSIDIARIES NOR THE EMPLOYEES, AGENTS AND/OR CONTRACTORS (COLLECTIVELY, THE "ZEN LONDON PARTIES") WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE SERVICE. ZEN LONDON CANNOT AND DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY LOSS, DAMAGES OR LIABILITIES ARISING FROM THE FAILURE OF ANY TELECOMMUNICATIONS INFRASTRUCTURE, OR THE INTERNET OR FOR YOUR MISUSE OF ANY OF CONTENT AND INFORMATION ACCESSED THROUGH THE SERVICE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE AND YOUR RELIANCE UPON ANY OF THE RESPECTIVE CONTENT IS AT YOUR SOLE RISK. b. You acknowledge that any information you obtain from Massage Therapists comes from those individuals, and not from Zen London, and that Zen London, to the fullest extent permitted by law, is not in any way responsible for any of the information these third parties may supply or for any statements, claims, or representations they may make. To the fullest extent permitted by law, Zen London disclaims any such statements, claims, or representations and the same do not expand or otherwise modify the terms of these Terms. If you are dissatisfied with the Service, your sole and exclusive remedy is to discontinue accessing and using the Service.
13. Limitation of Liability
a. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH USER IS SOLELY RESPONSIBLE FOR (I) HIS OR HER USE OF THE SERVICE, AND (II) ANY DAMAGES INCURRED BY HIM OR HER OR ANY THIRD PARTY THAT ARISE FROM OR ARE RELATED TO THE SERVICE. THE AGGREGATE LIABILITY OF THE ZEN LONDON PARTIES FOR ANY DAMAGES, WHETHER ARISING IN CONTRACT, TORT OR OTHERWISE, WILL BE LIMITED TO ACTUAL DAMAGES PROVED, AND NOT TO EXCEED THE AMOUNT PAID BY YOU TO ZEN LONDON FOR THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY LAW, AND NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH HEREIN, NONE OF THE ZEN LONDON PARTIES WILL BE LIABLE FOR ANY PUNITIVE, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EVEN IF ZEN LONDON OR ITS CONTENT PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. b. TO THE FULLEST EXTENT PERMITTED BY LAW, NONE OF THE ZEN LONDON PARTIES WILL HAVE ANY LIABILITY WHATSOEVER FOR ANY LOSSES; COSTS OR DAMAGES OF ANY KIND INCURRED OR SUFFERED BY YOU AS A RESULT OF SERVICES PROVIDED BY ANY OF THE MASSAGE THERAPISTS ACCESSED THROUGH THE SERVICE. c. YOU REPRESENT THAT YOU HAVE INDEPENDENTLY INVESTIGATED THE ADVISABILITY OF USING THE MASSAGE SERVICES MADE AVAILABLE TO YOU BY ZEN LONDON AND THE POSSIBLE RISKS INVOLVED IN USING SUCH SERVICES. YOU AGREE TO MAINTAIN YOUR OWN INSURANCE COVERING SUCH RISKS AND WILL LOOK SOLELY TO SUCH INSURANCE FOR REIMBURSEMENT OF ANY RESULTING DAMAGES.
14. Third Party Disputes. ZEN LONDON IS NOT AFFILIATED WITH ANY CARRIER, SERVICE PROVIDER, OR THIRD PARTY SERVICE, AND ANY DISPUTE YOU HAVE WITH ANY CARRIER, SERVICE PROVIDER, THIRD PARTY SERVICE OR OTHER THIRD PARTY ARISING FROM YOUR USE OF THE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY OTHER USER OF THE SERVICE OR YOUR EMPLOYER, IS DIRECTLY BETWEEN YOU AND SUCH THIRD PARTY, AND YOU IRREVOCABLY RELEASE ZEN LONDON (AND OUR OFFICERS, DIRECTORS, AGENTS, SUBSIDIARIES, JOINT VENTURES, AND EMPLOYEES) FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.
15. Force Majeure. Zen London will not be liable for any delay or failure to perform any obligation herein if the delay or failure is due to unforeseen events that are beyond Zen London’s reasonable control, such as strikes, blockade, war, terrorism, riots, natural disasters, epidemic or governmental action, in so far as such an event prevents or delays Zen London in fulfilling its obligations hereunder.
16. Indemnification and Release
a. To the fullest extent permitted by law, You will defend, indemnify and hold Zen London, its licensors and each such party's parent organisations, subsidiaries, affiliates, officers, directors, members, employees, Solicitors and agents, harmless against any loss or damage of any kind (including, without limitation, Solicitor’s fees and lost revenues) arising from: (i) any and all breaches by you of these Terms or any representation, warranty or covenant contained herein; (ii) any and all use of the Service not specifically authorised hereunder and on the Service; and (iii) any and all claims and actions against Zen London by other parties to whom you allow access to the Service. b. To the fullest extent permitted by law, You further waive, release and forever discharge the Zen London Parties from any and all responsibility or liability for injuries or damages resulting from your Massages or any other service obtained through the use of the Service, including injuries or damages caused by the negligent act or omission of the Released Parties or in any way arising out of or connected with the Service. c. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claim. You will not, in any event, settle any claim or matter without our written consent.
17. Additional Service Features. The Service may contain information on products, and services provided by third parties, including Massage Therapists, and links (including advertisements) to third party web sites. This information and these products, services, and links are provided only as a convenience to users. Zen London does not review or control this information or these products, services, or other web sites, and Zen London does not make any representations or warranties, express or implied, regarding this information or these products, services, or web sites. Inclusion of any of the foregoing in the Service does not constitute or imply an endorsement, authorisation, sponsorship, or affiliation by or with Zen London with respect to any third party or its web site or content, or any information, products, or services provided by that third party. Zen London is under no obligation to maintain any link on the Service and may remove a link at any time in its sole discretion for any reason whatsoever.
18. Dispute Resolution
a. Mandatory Arbitration. Please read this carefully. It affects your rights. YOU AND ZEN LONDON AND EACH OF OUR RESPECTIVE CORPORATE PARENTS, SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS, AND PERMITTED ASSIGNS AGREE TO ARBITRATION (EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT), AS THE EXCLUSIVE FORM OF DISPUTE RESOLUTION EXCEPT AS PROVIDED FOR BELOW, FOR ALL DISPUTES AND CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. i. Commencing Arbitration. A party seeking arbitration must first send to the other by mail or electronic mail, a written notice of intent to arbitrate (a "Notice"), or, in the absence of a mailing address provided by you to Zen London, to you via any other method available to Zen London, including via e-mail. The Notice to Zen London should be addressed to A&D London Ltd 16 Upper Woburn Place Euston London WC1H 0BS, or legal@zenlondon.co.uk (the "Address"). The Notice must (A) describe the nature and basis of the claim or dispute; and (B) set forth the specific relief sought (the "Demand"). If the claim is not resolved within 30 days after the Notice is received, then you or Zen London may commence an arbitration proceeding as set forth below or file a claim in small claims court. ii. Arbitration Proceeding. The arbitration will be in English. You and Zen London agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens on the parties: (A) the arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration; (B) the arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and (C) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. iii. No Class Actions. YOU AND ZEN LONDON AGREE THAT YOU AND ZEN LONDON MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, YOU AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OF MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND THAT IF THIS SPECIFIC PROVISO IS FOUND TO BE UNENFORCEABLE, THEN THIS ENTIRE MANDATORY ARBITRATION SECTION WILL BE NULL AND VOID. iv. Decision of the Arbitrator. Barring extraordinary circumstances, the arbitrator will issue his or her decision within 120 days from the date the arbitrator is appointed. The arbitrator may extend this deadline by 30 days in the interests of justice. Arbitration proceedings will be closed to the public and confidential, and all related records will be permanently sealed, except as necessary to obtain court confirmation of the award. The award will be in writing and will include a statement setting forth the reasons for the claim's disposition. The arbitrator will apply English law during the arbitration. You agree that these terms and your use of the App evidences a transaction involving interstate commerce. b. Equitable Relief. The foregoing provisions of this Section 20 do not apply to any claim in which Zen London seeks equitable relief of any kind. You acknowledge that, in the event of a breach of these Terms by Zen London or any third party, the damage or harm, if any, caused to you will not entitle you to seek injunctive or other equitable relief against Zen London, and your only remedy will be for monetary damages, subject to the limitations of liability set forth above. c. Claims. You and Zen London agree that, notwithstanding any other rights the party may have under law or equity, any cause of action arising out of or related to these Terms or the Service, excluding a claim for indemnification, must commence within one year after the cause of action accrues. Otherwise, such cause of action is permanently barred. d. Improperly Filed Claims. All claims you bring against Zen London must be resolved in accordance with this Section 20. All claims filed or brought contrary to this Section 20 will be considered improperly filed. Should you file a claim contrary to this Section 20, Zen London may recover Legal fees and costs up to £5,000, provided that Zen London has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim. e. Modifications. If Zen London changes the Mandatory Arbitration provision (other than a change to Zen London’s Address), then you may reject any such change by sending us written notice to Zen London’s Address within 30 days of the change, in which case your Account and your right to use the Service will terminate immediately, and this Section 20, as in effect immediately prior to the amendments you reject, will survive termination of these Terms. f. Enforceability. If only Section 20.a.iii or the entirety of this Section 20 is found to be unenforceable, then the entirety of this Section 20 will be null and void and, in such case, the parties agree that the exclusive jurisdiction and venue described in Section 21 will govern any action arising out of or related to these Terms.
19. Feedback. While our staff continually works to develop and evaluate our own product ideas and features, we pride ourselves on paying close attention to the interests, feedback, comments, and suggestions we receive from our Users. If you send us or our employees any ideas or suggestions for products, services, features, modifications, enhancements, content, promotions, strategies, or product/feature names, or any related materials (collectively "Feedback"), then regardless of what your communication may say, the following terms apply, to avoid future misunderstandings. By sending us Feedback, you agree that:
a. Zen London will own, exclusively, all known or later discovered rights to the Feedback; b. Zen London will not be subject to any obligation of confidentiality and will not be liable for any use or disclosure of any Feedback; and c. Zen London will be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.
20. Severability. If any provision of these Terms is held invalid, illegal or unenforceable, such provisions will be modified, or if not possible, severed, to reflect the fullest valid, legal and enforceable expression of the intent of the parties and the remainder of these Terms will not be affected thereby.
21. Relationship of Parties. Nothing herein will be deemed to create an employer-employee relationship between Zen London and you, nor any agency, joint venture or partnership relationship between the parties. Neither party will have the right to bind the other to any obligation, nor have the right to incur any liability on behalf of the other.
22. Waiver. No delay, omission, or failure to exercise any right or remedy provided herein will be deemed to be a waiver thereof or an acquiescence in the event giving rise to such right or remedy, but every such right or remedy may be exercised, from time to time as may be deemed expedient by the party exercising such remedy or right.
23. Assignment. Neither these Terms nor any of the rights granted to you herein may be assigned or transferred by you, whether voluntarily or by operation of law, without the express prior written permission of Zen London and any attempt to do so will be null and void. However, Zen London may assign or transfer these Terms at any time without your permission.
24. Third-Party Beneficiaries. The provisions of these Terms relating to the rights of Zen London content providers are intended for the benefit of such content providers, and such content providers, as third-party beneficiaries, will be entitled to enforce such provisions in accordance with their terms, irrespective of the fact that they are not signatories to these Terms.
